Sydney: Australia is plagued by internet disconnections, drop-outs and slow download speeds, a survey has found. The Choice internet satisfaction survey found six in 10 Australians have had issues with their service in the past six months, reported the Guardian.
More than 75% of national broadband network customers surveyed said they had had problems, while more than 80% of ADSL and ADSL2 users listed varying speeds and connection issues.
Choice’s chief executive, Alan Kirkland, said that to make matters worse, some of the slowest providers also scored poorly when it comes to value for money and customer and technical support.
Telstra, Australia’s largest internet service provider, ranked last for value for money. The company’s customer and technical support also scored below the average.
Kirkland said Telstra’s poor ranking on value for money is not surprising given Choice’s investigation last year, which found consumers paid up to a 92% price premium to access Telstra’s network.
Dodo was another cellar dweller, with customers listing speed and customer support as the ISP’s weakest links.
iiNet, Internode, iPrimus and Optus fared best in the survey.
Choice was so alarmed by the survey results, the consumer watchdog has joined forces with Enex TestLab to monitor Australia’s broadband networks.
The survey results follow the telecommunications industry ombudsman’s half-year update, which showed a 53.6% increase in complaints in six months.
The dispute resolution service received more than 24, 641 complaints in the second half of 2016.